Return Policy

We work to ensure our customers are satisfied with their purchases. If you are unhappy with your purchase for any reason, we’ll be happy to return or exchange the product within 30 days of purchase for a full refund.

To make a return:

• Items must be unused.
• Items must still be in their original packaging with all tags attached.
• Items must not be damaged or show signs of wear.
• You must have a receipt or other proof of purchase.

Please note that we cannot accept returns or exchanges of clearance or sale items. We also cannot accept returns of:

• Items damaged by improper use such as washing the tumblers in a dishwasher.

To return a product, send the product back to 4575 Elena Way, Melbourne, Florida, 32934 via shipping company of your choice, along with proof of purchase and your details. We will send a confirmation email once we have received your returned item(s). Customers are responsible for all shipping costs. A restocking fee of 25% will be added to any item that is not returned in its original condition.

For customer support or additional questions, you can contact us at support@ecalgifts.com.